It's another fine day at the 'ol biblioteca.
Because I'm a conscientious librarian, I decided to go undercover today and learn about our customer experience. Under normal circumstances, I'd then use this information to find ways to improve our customer's experience in the building. Today, I was just enjoying walking around unsupervised.
My first destination was the Teen Center. This is a magnificent place. Truly. 500 kids were jammed in there using computers, reading manga, watching movies, and flirting.
Ah yes, the annual flirting ritual. Our Teen Center sees a lot of it.
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I wish to add that flirting, inside or outside the library is not limited to teens! There is a sense of dating-urgency around here in June. Anyone down here looking for a good time date, knows full well that the dating season is winding down. It's desperation time. Best get in a relationship now before all hell breaks loose in July.
It's too freakin' hot to flirt in July in Phoenix. July through September is the non-dating season. Seeing your prospective significant other for the first time when you are both covered in dust and sweat is a major FAIL. For most people, anyway
It's frustrating. But, stalwart desert rats that we are, Phoenicians find many ways to keep their hands busy in the summer heat. Staying in the solitary comfort of your home air-conditioning is a key survival skill for Phoenicians.
But I digress
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As I approached, I was nearly run over by a herd of 213 children here for today's puppet show:
Give Booktender A Heart Attack.
Give Booktender A Heart Attack.
I went up to the non-fiction collection on the fifth floor to investigate the experiences the average customer might have up there. Note that I said average.
What I found was a place jam-packed with our regular customers. Our regular customers are above average in many ways. They're also smarter than the dickens. How else to explain their ability to read with their eyes closed? And sit in comfy chairs all day and stay awake. Brilliant!
What I found was a place jam-packed with our regular customers. Our regular customers are above average in many ways. They're also smarter than the dickens. How else to explain their ability to read with their eyes closed? And sit in comfy chairs all day and stay awake. Brilliant!
Since the non-fiction collection was filled with our regulars, I was unable to ascertain what experience the average customer might have on that floor
By this time, my supervisor caught hold of me and sent me crashing down to the first floor where it was my turn to provide service at the Fiction desk.
Our library is a place of wonders. Thought-provoking. Lively, in fact. Today, I was unable to go any further in my customer experience experiment. Despite my supervisor's best efforts, I vow to continue my study to the farthest reaches of the building. Stay tuned.
By this time, my supervisor caught hold of me and sent me crashing down to the first floor where it was my turn to provide service at the Fiction desk.
Our library is a place of wonders. Thought-provoking. Lively, in fact. Today, I was unable to go any further in my customer experience experiment. Despite my supervisor's best efforts, I vow to continue my study to the farthest reaches of the building. Stay tuned.
Meanwhile, in Stratford-on-Avon
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